FAQs About North Central Veterinary Emergency Center Services

What should I do if I think my pet is having a medical emergency?

Call us immediately! We will instruct you on how to get to our facility and what to expect upon arrival.

What constitutes a veterinary emergency?

If your pet is showing signs of any of the following emergencies, please contact us immediately:

  • Not breathing
  • Stopped heartbeat (no pulse)
  • Unconsciousness
  • Upset stomach:
    • Repeated bouts of diarrhea or vomiting
  • Blood in the:
    • Urine
    • Stool
    • Vomit
  • Bleeding from the:
    • Eyes
    • Nose
    • Mouth
  • Broken bone(s)
  • Difficulty breathing
  • An object lodged in the throat
  • Seizure(s) (either had a seizure or is currently experiencing a seizure)
  • Hit by a car, even if there are no obvious injuries (internal damage may have occurred)
  • Large wounds
  • Lameness
  • Difficulty walking or keeping balance
  • Ingestion of (or possible ingestion of) toxins such as:
    • Antifreeze
    • Rat poison
    • Over-the-counter or prescription medication not prescribed for your pet
    • Household cleaners
    • Toxic or poisonous food or plants
    • Ingestion of any part of any lily plant for cats
  • Straining or inability to urinate (especially in male cats)
  • Signs of extreme pain like:
    • Excessive whining or meowing
    • Shaking
    • Refusing to socialize
    • Hiding
    • Unusually aggressive
    • Acting needy or seeking unusual amount of affection
  • Inability to stand
  • Sudden disorientation (bumping into things)
  • Irritation or injury to the eyes, or suddenly seems blind
  • Swollen, hard to the touch abdomen
  • Gagging and heaving (trying to vomit)
  • Symptoms of heatstroke
    • Excessive panting
    • Increased heart rate
    • Staggering or appearing dizzy
    • High rectal temperature
    • Bright red tongue
    • Red or pale gums
    • Weakness
    • Vomiting, sometimes with blood
    • Diarrhea
  • 3–4 hour lapse between delivering newborn puppies or kittens
  • Any other concern that you feel may require urgent attention

I have arrived at your veterinary emergency center with my pet; now what happens?

Upon arrival at our animal hospital:

  • Your cat or dog will be assessed
  • A medical history will be obtained
  • One of our experienced emergency veterinarians will perform a thorough exam
  • An appropriate treatment plan will be discussed with you after examination of your pet
  • We will do our best to work within the budget you have established for your pet’s needs

Do I need an appointment?

No appointment is needed in the case of an emergency or urgent care issue—come to our facility immediately. Please call ahead if possible. By calling ahead, we will have an opportunity to prepare for your pet’s specific emergency. Just as with a human emergency room, we triage our patients. This means the most life-threatening cases will be seen first.

If you wish to use our specialty veterinary services, including dermatology or ophthalmology, please call to schedule a consultation.

What forms of payment do you accept?

  • Cash
  • Check (with valid driver’s license or state identification)
  • MasterCard
  • Visa
  • Discover
  • CareCredit

Can I make payments?

Payment is required at the time of service. However, we do offer outside financial lending for those that qualify through CareCredit. Applying for CareCredit is fast and easy and you will know whether or not you qualify immediately.

Do you provide primary veterinary care?

We provide urgent care, emergency, critical care, and specialty services for cats and dogs. Routine health care services, such as vaccinations, annual physicals, wellness care, grooming, and boarding, must be provided by your primary care veterinarian.